New Service Provider FAQs
Large Roll-Off Containers
The container options are illustrated below:
10 Yard - 16'L x 8'W x 3'H
20 Yard - 16'L x 8'W x 5'H
30 Yard - 18'L x 8'W x 6'H
What is the maximum weight that the container can weigh?
The maximum allowed weight is 14,000 lbs for safety reasons. If the container weighs more than 14,000 lbs, the container will be off loaded at the customer’s expense. Materials such as dirt, concrete, bricks, or other heavy materials add tremendous bulk and weight to the container.
How many feet around and above the container are needed for Recology CleanScapes to deliver and service our container?
Recology CleanScapes trucks are 34 feet long. To enter a location and deliver a container, we need at least 34 feet plus the length of the container. We also need at least 16 feet of clear overhead space with no wires or building overhangs.
When it rains, how do I minimize the amount of rainwater inside the container? Will I be charged for water in the container?
Recology CleanScapes offers containers with solid lids which help to limit the amount of rainwater that enters the container. Rainwater will affect the weight of the container particularly if the container is filled with absorbent materials such as dry wall, carpet, or mattresses. To minimize water volume and weight, remember to keep the lid closed or keep the container under cover. If a lid is needed, please mention when making the request for the container.
In dry weather, my location is accessible to a truck. What should I expect during rainy weather?
During rainy weather, access to various sites may be limited due to mud, visibility, etc. If our driver feels that a location is un-serviceable or unsafe, we will inform you as soon as possible, continue service when conditions improve, or work with you to find an alternative solution if needed.
How do I work the lid on the container? How can I operate it safely?
If you have questions about how to operate your container lid, it is best to meet the driver onsite during the initial delivery. Our driver can show you how to safely use the lid. For your protection, please do not remove the pins that connect the lid to the container. If the lid does not open to the correct side for your operations, please contact Customer Service and we will work with you to solve the problem.
Can I have the container hauled at any time of day? Do you guarantee haul times?
In the City of Carnation, hauling times for large containers are restricted by the City noise ordinance. Large containers can be collected in residential zones between 7am and 5pm. Recology CleanScapes guarantees any haul within 24 hours of first notice to haul.
What do I need to know about loading the large container?
When loading the large container, the materials cannot be higher than the sides of the container. If you are loading heavy materials, weight restrictions may limit the volume you can put into the container.
What can/can't I put in the container?
When you call to schedule the delivery or service of a container, you will be required to designate it as garbage; construction and demolition debris, or organic material.
The following items are allowed in a construction and demolition (C&D) debris container:
For garbage customers, the following items are prohibited
When you contact Customer Service, please indicate the type of materials you will be loading into the container so that we can provide you with the best service and rates.
I am renovating my home that was built in the 1920's. What steps should I take to ensure that asbestos is properly abated?
Before starting any renovation, check out the Puget Sound Clean Air Agency website for more information.
You will need to take the following steps:
Use an AHERA-certified building inspector to conduct an asbestos survey and locate potential asbestos-containing material.
File a notification with the Puget Sound Clean Air Agency prior to any demolition activities.
Use an asbestos contractor to remove all friable asbestos-containing materials listed in the survey prior to any demolition.
I need to put the container on my driveway but I am worried about cracking the concrete. What can I do?
Full roll-off containers can be heavy. We recommend that customers place sheets of plywood on top of the driveway where the container wheels and legs would go. Recology CleanScapes is not responsible for damage caused to property from roll-off containers.
What size container can I get for dirt or concrete?
Due to the weight of materials such as concrete or dirt, a 10-yard container is the largest size available.
What is a dry run charge?
A dry run charge is a fee assessed if we come out to haul a scheduled container, but cannot haul that container due to access issues, excessive container weight, wrong material, severe contamination, or last minute customer request to cancel collection.